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Desktop service

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Trams & Conditions for Desktop services given below:

  • Introduction: The Desktop Service is a comprehensive IT support service that provides users with remote desktop support services for their computer systems. This service covers a wide range of services including software installation, software troubleshooting, hardware troubleshooting, and data backup and recovery. The following terms and conditions apply to the Desktop Service and govern the use of the service.
  • Service Coverage: The Desktop Service covers a wide range of software and hardware issues that are related to the user’s computer system. The service covers both Microsoft Windows and Apple Mac systems. The service also covers issues related to connected devices, such as printers and routers. However, the service does not cover issues related to internet connectivity, email, or web hosting services.
  • Service Availability: The Desktop Service is available 24 hours a day, 7 days a week. The service is available to users in all time zones. However, there may be times when the service is unavailable due to maintenance or other factors. In such cases, the user will be notified in advance.
  • Service Level Agreement: The Desktop Service provides a Service Level Agreement (SLA) that guarantees a response time of no more than 2 hours. If the service is not able to resolve the issue within 2 hours, the user will be provided with an estimated time for resolution. The SLA also guarantees that the service will resolve the issue within 24 hours.
  • Fees: The Desktop Service is available for a monthly fee. The fee is based on the number of devices that are covered by the service. The fee is payable in advance and is subject to change without notice. If the user cancels the service, they will not be entitled to a refund for any unused portion of the fee.
  • Confidentiality: The Desktop Service requires access to the user’s computer system and may collect confidential information. The service will maintain the confidentiality of this information and will not share it with third parties. The service will only use the information for the purpose of providing the service.
  • Limitation of Liability: The Desktop Service is provided “as is” and the service does not guarantee that the service will meet the user’s needs. The service will not be liable for any damages arising from the use of the service. The user is responsible for backing up their data before using the service.
  • Termination: The Desktop Service may terminate the service at any time and for any reason. The user may also terminate the service at any time by giving written notice. Upon termination, the user will not be entitled to a refund for any unused portion of the fee.
  • Dispute Resolution: Any disputes arising from the use of the Desktop Service will be resolved through arbitration. The arbitrator’s decision will be final and binding.
  • Governing Law: The Desktop Service and these terms and conditions will be governed by the laws of the jurisdiction in which the service is provided.

In conclusion, the Desktop Service provides a comprehensive IT support service for users. The service covers a wide range of software and hardware issues and provides a Service Level Agreement that guarantees a response time of no more than 2 hours. The service is subject to fees, confidentiality requirements, and limitations of liability. Any disputes arising from the use of the service will be resolved through arbitration.

 

 

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Faqs

Do You Have Any Questions?

Why you should trust HATERKACHE ?
All our service providers are trained experts with industry experience .Our experts are background verified. We care for your safety strongly.
when the transportation is cost applicable ?
If the service man must purchase material from outside during the task, then the cost is applicable .
Are there any hidden charges ?
The charges mentioned are exclusive of taxes for the mentioned scope of work. In the case where the scope of work is beyond general service, corresponding charges would be communicated before proceeding with the work.
Do you need to pay at the time of booking or can you pay after the service is completed ?
You may choose to pay at the time of booking online or in cash after the service is delivered. We always suggest to pay online, it might give you exclusive discounts to .
Shall you get any warranty or guarantee with related parts or material ?
The warranty on materials would be communicated separately on the material bill. Please insist for am material bill from the service provider in case who has helped you out in procuring the material . There is a 7 days service warranty for all our AC services.